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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

A. Ticket routing
B. Activity planner
C. Time recording
D. Manual routing
E. SAP Field Service Management

Answer: B,D,E

NEW QUESTION # 56
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new UI Switch logic
B. Add a new field
C. Create a new URL mashup
D. Change field label

Answer: B,D

NEW QUESTION # 57
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Credit limit check
B. Prospect blocking
C. Delivery blocking
D. Sales support blocking

Answer: B

NEW QUESTION # 58
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Create an incident.
B. Send an email to SAP Cloud Support.
C. Implement the provided Hot Fix number.
D. Report a ticket.

Answer: A

NEW QUESTION # 59
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

A. Delete the header with the field names in the template.
B. Schedule an MDRO job.
C. Download the template.
D. Map the data fields to the data fields offered in the template.

Answer: C,D

NEW QUESTION # 60
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